Privacy policy
PRIVACY POLICY
Last updated: May 2026
INTRODUCTION
NEUCELLE ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using NEUCELLE, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
INFORMATION WE COLLECT
1. Personal Information You Provide
We collect information you voluntarily provide:
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely through third-party providers)
- Order history and preferences
- Customer service inquiries and communications
- Account login credentials
- Skin type, concerns, and product preferences (if you take our quiz)
- Photos or testimonials you submit
2. Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device identifiers
- Browser type and version
- Pages visited and time spent on pages
- Links clicked
- Referring website
- Operating system
- Device type (mobile, desktop, tablet)
- Location data (if permitted)
3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to:
- Remember your preferences
- Understand how you use our website
- Improve user experience
- Track promotional campaigns
- Prevent fraud
You can control cookies through your browser settings.
4. Third-Party Sources
We may receive information from:
- Payment processors
- Shipping carriers
- Marketing and analytics partners
- Social media platforms (if you link your account)
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Provide customer support
- Send marketing communications and promotions (with consent)
- Improve our products and website
- Personalize your shopping experience
- Conduct research and analytics
- Prevent fraud and illegal activity
- Comply with legal obligations
MARKETING COMMUNICATIONS
We may send you marketing emails about new products, promotions, and updates. You can opt out at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your account preferences
- Contacting us at support@neucelle.com
We will always respect your communication preferences.
DATA RETENTION
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
You can request deletion of your data at any time (subject to legal requirements).
DATA SECURITY
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data transmission
- Secure payment processing
- Limited employee access to personal data
- Regular security audits
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
THIRD-PARTY SHARING
We do not sell your personal information. We may share your data with:
- Service providers (payment processors, shipping, analytics)
- Law enforcement (if required by law)
- Business partners (with your consent)
- Successors in case of merger or acquisition
All third parties must maintain confidentiality and use data only for specified purposes.
YOUR RIGHTS
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Data portability
- Withdraw consent
To exercise these rights, contact us at support@neucelle.com.
CHILDREN'S PRIVACY
Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
CALIFORNIA PRIVACY RIGHTS (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to delete personal information
- Right to opt-out of the sale of personal information
To exercise CCPA rights, contact us at support@neucelle.com or call 1-800-NEUCELLE.
EU PRIVACY RIGHTS (GDPR)
If you are located in the EU, you have rights under the General Data Protection Regulation:
- Right of access to your data
- Right to correction
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
Contact us at support@neucelle.com to exercise these rights.
COOKIES POLICY
Our website uses cookies for:
- Essential functions (authentication, security)
- Performance analytics
- User preferences
- Marketing and retargeting
You can manage cookies in your browser settings. Disabling cookies may affect website functionality.
LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.
POLICY UPDATES
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our Services indicates acceptance of any changes.
CONTACT US
If you have questions about this Privacy Policy or our privacy practices, contact us:
Email: privacy@neucelle.com
Phone: 1-800-NEUCELLE (1-800-638-2355)
Mail: NEUCELLE, Inc.
Customer Care Department
[Your Address]
Hours: Monday-Friday, 9 AM - 5 PM PT
We are committed to resolving any privacy concerns within 45 days of your request.